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DELIVERY

How will I be contacted to arrange delivery?

Once your order has been processed, our delivery team will contact you to arrange a chosen delivery date for your goods. This will be Monday-Friday 8-5pm. Typically, we will be able to give you a two-hour time window form your chosen day (traffic dependent). Should your allocated day not be suitable, please provide our delivery team with as much time as possible to re-arrange to a suitable date. Please note that we cannot change a delivery date within 3 working days of the confirmed date due to scheduling.

Will my products be delivered by a courier?

Express Bifolds Direct will deliver your goods within Express vans delivered by Express trained and experienced drivers. Our products are not passed on to a third-party courier company, as is the nature of the glass items within our products.

Are the protected when they're in transit?

All of our framework arrives carefully packaged and labelled ready for installation. Naturally, any glass has to be handled with care and a designated area prior to the delivery should be allocated within your building ready for safe receipt of the goods.

Will you help with the unloading of the products?

Our delivery driver will assist with the unloading of your chosen product(s), but you need to ensure that someone capable is present on site to assist with the unloading of the delivery. Our driver will take photographs of the product in situ upon delivery and we will ask you to sign the delivery note to confirm safe receipt of your purchase.

Delivery Zones

Do you charge for delivery?

As we deliver our own products and we do not outsource the delivery to a third-party courier company, there are key areas within the UK which are easy for our delivery team to deliver to so delivery to many parts of England & Scotland is free.
Naturally, as locations and postcodes vary so we have to factor these into our delivery fees. Therefore, we have three zones dependent on postcode for how much delivery of your product will be. This charge is confirmed when you go through the order stage and your delivery charge will be confirmed once your postcode has been entered.

Do you deliver to the British islands?

No, we deliver to mainland UK only.

RETURNS

What should I do if the products are damaged?

In the unlikely event you change your mind on your chosen product(s), providing the goods have not been opened or damaged, we can arrange the return of your products and refund. This will be subject to the applicable delivery charge for your location. Should you feel the need to return a product, you will need to contact our team to understand the next steps. You should contact our team as soon as possible to arrange a return of an item.

Are there any charges for returns?

There may be delivery charges to be paid for the return depending on the nature of the return.

If I change my mind & return the untouched goods will I get a refund?

Upon inspection of the goods returned, your monies will be returned to the same method of payment made. Should there be any damage to the returned goods, this may affect the monies returned.

What if the product is faulty?

In the unlikely event that anything has arrived damaged or faulty, you should e-mail [email protected] with your order number, site address and photographic evidence of the damage or faulty goods. We can then contact you regarding the arrangements to have this item delivered to us and this will help speed up the process of a replacement of any faulty or damaged item.