THE TEAM BEHIND EXPRESS
Express Bi-folding Doors is a family owned business set up by a father son team in 2007 to manufacture a range of high quality bi-folding door designs with the power to transform people’s homes forever. Since its inception, it has grown from just three employees to over 280 people nationwide. We are immensely proud of our story and the people who have helped to build our business. We are very much a proud family company built on quality, trust and reliability, these principles are deep rooted within Express from our people, machinery, products and services. The Express Bifolds Direct facet to the business is made up of a team who’ve worked with us for over a decade & who solely focus on our supply only online customers -ensuring a simple, reliable and premium service for all our customers.
HERE TO HELP
We’ve streamlined our process to offer our customers the opportunity for simple online purchases but our full infrastructure, knowledge & customer service levels are available for every purchase through Express Bifolds Direct. Once you receive your products our team is available to answer any questions you may have.
BRITSH MADE
Back in 2007 with a team of three people we began manufacturing aluminium bi-folding doors and in-line sliding patio doors. Today, we have a world-class manufacturing facility, manufacturing the best products in the industry. We use the latest cutting-edge CNC machinery, which coupled with the most skilled and experienced workforce in the industry ensures our vast range of bespoke products are always manufactured to the highest standard.
CUSTOMER SERVICE & AFTERSALES
Our experienced Customer Service Team is available to deal with any queries you may have regarding our products or deliveries. Our Customer Service team will contact to follow up on any matters raised and we will remedy any issues as required. Effective communication is crucial and you will be contacted to confirm your delivery soon after you have placed your order. You will receive an e-mail confirming your delivery date as well all the useful information you need to take safe delivery of your products. You’ll receive a text message reminder the day before your scheduled delivery and an e-mail a week after your delivery to gain your feedback on our products and services. The feedback we receive from our customers is crucial as we can monitor all aspects of the order process and the quality of our products, monitoring our own performance and resolving any issues we come across.
FAMILY OWNED FOR 10 PLUS YEARS
Today we employ nearly 300 members of staff and boast a near 200,000 square foot manufacturing facility, but we started as a father and son team with a focus on manufacturing & delivery fantastic products with outstanding service. We’re much bigger, older and wiser now, but our values, principles and commitment to quality has always remained the same.
THE EXPRESS BIFOLDS DIRECT DIFFERENCE
As a proud family business, we’re proud to be a flagship British manufacturer and that we’ve been transforming UK homes since 2007. Boasting the best machinery, a Nationwide operation, a huge, skilled & experienced workforce we’ve streamlined our process to off our customers an online buying experience ordered straight from our website directly to your home.
The new windows look great, the whole process has been easy and stress free, thank you
Dear Michelle, Just a quick note to say BIG thank you for impecable service! Customer care/aftersales of Express Bifolds is outstanding. I wish it was that easy & pleasant to deal with most of companies! Wish you all the best and keep up the good work! Sincerely Anya Lawrence